1. Basic terms
Seller – UAB “Lungta", Reg. № 302539476, represented by Zhandalinova Anastasia, acting on the basis of the Charter.
Online Store – an Internet site on the DHARMACRAFT.SHOP domain owned by the Seller or provided for use by third parties, where the Products offered by the Seller are presented.
Buyer – an individual or legal entity who has placed an Order in the Online Store.
Parties – Seller and Buyer together.
Goods – goods presented in the Seller's online store, both physical goods and goods in electronic form.
Order – an application for the Goods and, for physical goods, delivery or self-pickup, duly placed by the Buyer in the online store either independently or with the help of an operator.
The Seller publishes this agreement, which is a public offer agreement (hereinafter referred to as the Agreement) about the following:
2. Subject of the Agreement
The Seller undertakes to transfer ownership to the Buyer, and the Buyer undertakes to pay for and accept the Goods ordered in the Online Store.
3. The moment of the conclusion of the Agreement
The fact of placing the Order of the Goods in the Online Store, both independently and through the operator, is the unconditional acceptance of this Agreement, and the Buyer is considered as a person who entered into a contractual relationship with the Seller.
4. Product price
4.1. The prices of the
Online Store are shown in EUR per item.
4.2. The total amount of the Order, which may include paid shipping, is indicated in the "Cart" section in the "Total" line. The composition of the Order and its total cost is sent to the Buyer by e-mail, and this information is also available in the Buyer's Personal Account of the Online Store after placing the Order.
5. Payment for the Goods
5.1. Methods of payment for Goods are shown on the "Payment" page of the Online Store, as well as on the "Cart" page during ordering.
5.2. If cash payment is chosen, the Buyer is obliged to pay the Seller the cost of the Goods at the time of its transfer, and the Seller is obliged to provide the Buyer with a cash or sales receipt, or other document confirming payment for the Goods.
5.3. If non-cash form of payment chosen, the Buyer's obligation to pay the cost of the Goods is considered fulfilled at the time the funds are received to the Seller's account in the amount of 100% (one hundred percent) of the cost of the Order.
5.5. If non-cash form of payment chosen, the delay in payment of the cost of the Goods by the Buyer for a period exceeding 7 (seven) days is a significant violation of the Agreement. In this case, the Seller has the right to unilaterally refuse to execute the Agreement by notifying the Buyer about it.
6. Delivery of the Goods
6.1. The methods of delivery of the Goods are shown on the "Delivery" page of the Online Store, as well as on the "Cart" page during ordering.
6.2. Delivery of the Goods to the Buyer is carried out at the address and within the time specified on the "Cart" page when placing the Order, or as agreed by the Buyer and the Seller's manager.
6.3. The goods are supplied to the Buyer at prices, names, in quantities corresponding to the completed Order.
6.4. The exact cost of delivery of the Goods is determined when placing the Order and is displayed on the "Cart" page: it can be changed by the Seller only by agreement with the Buyer.
6.5. In some cases, the cost of delivery is calculated by the manager manually, a message about this is displayed on the page "Cart". The delivery cost in these cases is agreed by the Seller's manager with the Buyer by phone or e-mail.
6.6. The condition on the transfer of ownership of the Goods is considered fulfilled at the moment as the Goods are handled to the buyer in accordance with the delivery method chosen by him: received in person from the Online Store, received from a pickup point or post office, received from the courier at designed delivery address, and for digital goods - at the time of receiving a link for download.
6.7. If the Order was placed on a prepayment basis, then the Buyer is obliged to indicate in full his Name and Surname, and upon receipt of the Order, present an identity document.
6.8. The Buyer's failure to appear or non-compliance of other necessary actions to accept the Goods may be considered by the Seller as the Buyer's refusal to execute the Agreement.
6.9. If the Buyer did not appear for the Order or did not take other necessary actions to accept the Goods, and the Order has been returned to the Seller's warehouse, and the Seller incurred the delivery costs of the Goods, the Seller reserves the right to refuse further sales of the Goods to this Buyer without prepayment and / or without compensation for the costs incurred by the Seller.
7. Warranty for the Goods
7.1. All Goods sold in the Online Store have all the necessary quality certificates and sanitary and hygienic conclusions.
7.2. The expiration date of the Goods, if the Goods have an expiration date, is indicated on its packaging.
8. Rights and obligations of the parties
8.1. The seller undertakes:
8.1.1. before the conclusion of the Agreement, provide the Buyer with information about the main consumer properties of the Goods, about the address (location) of the Seller, phisical location of Goods, place of manufacture of the Goods, the full legal name of the Seller, about the price and conditions for purchasing the Goods, about its delivery, service life, expiry date, about the procedure payment for the Goods.
8.1.2. Do not disclose any private information of the Buyer and do not provide access to this information to third parties, except delivery services, and in case the sale of goods under "drop-shipping" agency agreement. In case that the sale is carried out under such agency agreement, the Online Store, acting as an Agent, has the right to transfer the Buyer's data to the direct seller (Principal) for the sole purpose of ensuring the timely dispatchig of the order to the Buyer.
8.1.3. Provide the Buyer with the opportunity to receive free consultations by the phones indicated on the website of the Online Store. The scope of consultations is limited to specific issues related to the execution of the Order and the characteristics of the Goods.
8.1.4 In the case of purchasing the Goods in digital form, provide the Buyer with the link for downloading no later than 24 hours from the moment of confirmation of the payment made and identification of the Buyer as the payer of the payment made.
8.1.6 In the case of purchasing physical Goods, to deliver them to the Buyer in the way that he chose on the "Cart" page or agreed with the manager by phone or electronic means.
8.1.7. The Seller reserves the right to change this Agreement unilaterally until its conclusion.
8.2. The Buyer undertakes:
8.2.1. Before the conclusion of the Agreement, familiarize yourself with the content of this public offer, the terms of payment and delivery on the website of the Online Store.
8.2.3. Provide reliable information about yourself (full name, contact numbers, email address) and details for the delivery of the Goods.
8.2.4. Pay for the goods in any way convenient for him, from those offered on the website of the Online Store.
8.2.5. The Buyer is obliged, from the moment the Order processing has been started in the destination country, to independently track and trace all further movements of the Order in the delivery network, as well as independently and on time to contact the service providing delivery in the destination country, in case of any questions from this service, as well as in case of any suspicion of a delay in the trasfer of the Order over the network.
8.2.5. Pay all necessary customs fees and duties, if any of those appear in his destination country.
8.2.6. Accept and pay for the Goods during the storage period of the Order at the point of issue, at the post office, or at the courier.
8.2.7 Use the Goods presented in digital form exclusively for personal purposes not related to the implementation of business activities. The Buyer has the right to place copies of purchased digital Goods on any personal device that belongs to him.
8.3 The Buyer has no right:
8.3.1 Transfer or send the downloaded Goods to third parties, in whole or in part.
8.3.2 Post digital Goods on the Internet and other digital networks.
8.3.3 Duplicate digital Goods or parts thereof for further distribution.
The Buyer is warned that violation of clause 8.3. The Agreement is a violation of copyright law and entails the imposition of liability provided for by the current norms of international law.
9. Responsibility of the Parties and Dispute Resolution.
9.1. The Parties are responsible for non-performance or improper performance of this Agreement in the manner prescribed by this Agreement and the current legislation of the Republic of Lithuania.
9.2. The Seller is not responsible for the delivery of the Order if an incorrect delivery address or contact phone number is specified.
9.3. The Seller is not responsible if the Goods are of adequate quality, but the expectations about the consumer properties of the Goods are not justified.
9.4. The Seller is not responsible for partial or complete failure to fulfill obligations for the delivery of the Goods, if they are the result of force majeure.
9.5. The Buyer, while placing the Order, is responsible for the accuracy of information about himself, and also confirms that he is familiar and agrees with the terms of this Agreement.
9.6. All disputes and disagreements arising in the performance of obligations under this Agreement shall be resolved through negotiations. If it is impossible to eliminate them, the Parties have the right to apply for judicial protection of their interests.
10. Return and exchange of the Goods.
10.1. The Buyer's request for an exchange or return of the Goods is subject to satisfaction if the Goods were not in use, their consumer properties were preserved, the packaging was preserved and not broken, and the fact of purchasing this Goods in the Online Store can be proved.
10.2. The term for demanding the exchange or return of the Goods is 14 (fourteen) days from the date the ownship it transfered to the Buyer, or at any time before the ownship is transfer to the Buyer.
10.3. In accordance with local legislation, there is a list of products those are not subject to return or exchange if sold in adequate quality.
Briefly, you can find most important goods of this list below. Pay attention, this list is not complete. So, don't hesitate to contact us if you are interested or not sure about specific product.
- Goods for the prevention and treatment of diseases at home (sanitary and hygiene items, instruments, medical devices and equipment, oral hygiene products, spectacle lenses, childcare items), medicines;
- Personal hygiene items (toothbrushes, combs, hairpins, hair curlers, wigs, hairpieces and other similar products)
- Perfumery and cosmetic products;
- Textile goods (cotton, linen, silk, woolen and synthetic fabrics, goods made of non-woven materials such as fabrics - ribbons, braid, lace and others);
- Sewing and knitwear (garments and knitted underwear, hosiery)
- Household chemicals, pesticides and agrochemicals
- Jewelry and other articles made of precious metals and (or) precious stones, cut precious stones
10.4. Food products of adequate quality are subject of return and exchange if they have not been unsealed and expiration date will not be expired due to ruturn delivery.
10.5. While returning the Goods, it can be sent back by the Postal or courier service to the address agreed with the Seller.
10.6. The Goods are accepted at the selling price. The money for the Goods is either taken into account in the cost of the new Order, or returned to the Buyer in a way convenient for the Parties.
10.7. Payment for the delivery of the return of the Goods of inadequate quality, in case the return is agreed with the Seller, is borne by the Seller.
10.8. The Buyer's duty is cover all the expenses for the delivery and return of the Goods of adequate quality, as well as custom clearance expenses if such have palce.
11. Force majeure
11.1. The Parties are released from liability for non-fulfillment or improper fulfillment of obligations under the Agreement for the duration of the force majeure circumstances. Force majeure means extraordinary and insurmountable circumstances under these conditions that prevent the Parties from fulfilling their obligations under this Agreement. These include natural disasters (epidemics, earthquakes, floods, etc.), circumstances of public life (military operations, states of emergency, major strikes, etc.), prohibitive measures of state bodies (prohibition of transportation, currency restrictions, international sanctions a ban on trade, etc.). During this time, the Parties have no mutual claims, and each of the Parties assumes its own risk of the consequences of force majeure.
12. Duration of the Agreement
This Agreement enters into force from the moment the Order is placed in the online store and ends when the Parties fully fulfill their obligations.
13. Personal data
13.1. The Seller collects and processes the personal data of the Buyers, namely — name and surname of the Buyer, delivery address, contact phone number, e-mail address —in order to fulfill the terms of this Agreement. In some cases extra details can be required to fulfil custom formalities: passport number, ID card number, tax payer ID and similar.
13.2. By ordering the Goods in the Online Store, the Buyer agrees to the collection and processing of personal data about himself for the above purposes.
13.3. Only persons directly related to the execution of Orders have access to the personal data of the Buyers.
13.4. If the Goods are sold under a drop-shipping agency agreement, the Buyer's personal data may be transferred to the partner store acting as Principal, provided that the agency agreement provides for similar protection of personal data.
13.5. If the delivery of the Order is carried out through the delivery service (partner of the Seller), the personal data necessary for delivery and notifying the Buyer may be transferred to it.
14. Details of the Online Store
UAB "Lungta", Reg. № 302539476
Business address: Gerosios Vilties g. 4-53, Vilnius, Lithuania, LT 03134
Phone: +370 699 40086
Beneficiary bank account details:
Luminor Bank AS Lithuanian branch,
Didžioji str., bld. 18, LT-01128, Vilnius, Lithuania
SWIFT CODE: AGBLLT2XXXX
IBAN LT192140030002655941 — current account in EUR